The Virtual Academic Adviser: A Generative AI-based Chatbot for Course Selection in Open and Distance Learning

Abstract

This Research Examines The Challenges Learners Face During Course Selection In Open And Distance Learning Frameworks And Evaluates The Effectiveness Of AI-Powered Virtual Academic Advisers In Addressing These Issues. While Distance Education Offers Flexibility, The Absence Of Personalized Guidance Often Complicates Decision-Making. This Study Aims To Develop A Virtual Academic Adviser Aligned With Anadolu University's Registration And Course Selection Regulations And Analyze Its Responses To Learner Inquiries. Using Openai's Mygpt Application, Virtual Advisers Were Trained To Interact With Learners Based On Their Academic Performance. A Qualitative Holistic Single-Case Design Was Applied To Compare Responses From Virtual Advisers With Those Of Chatgpt 3.5 And Chatgpt 4. Findings Suggest That Integrating Virtual Advisers, Accounting For Academic Risks Like Repeated Course Performance, Can Enhance Learner Experiences. The Study Underscores The Potential Of AI-Based Virtual Advisers To Improve Academic Performance And Decision-Making In Course Selection, Advocating Further Research Into AI’s Role In Distance Education.